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Best Practice by Richard Ilsley is a basic primer for any manager who wants to know how to identify and implement best practice through the organisation.

Published in 2004 by Management Books 2000, Best Practice is recommended reading for a wide range of academic programmes at institutions.

Most recent review

http://www.thehindubusinessline.com/ew/2007/10/29/stories/2007102950050200.htm

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